Privacy Policy

House of Plaster, operated by Polished Stucco, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or submit an order request, in accordance with the Personal Information Protection Act (PIPA) of British Columbia, Canada.

1. Information We Collect

We collect information that you voluntarily provide to us when registering for an account, expressing an interest in obtaining information about our products or services, or otherwise contacting us.

• Personal Information: Name, email address, phone number, shipping and billing addresses.
• Order Information: Product selections, project notes, delivery details, and invoice-request information. This website does not collect card details or take online payment.
• Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and referring URLs.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use your information to:

• Review order requests and manage invoices, delivery, returns, and exchanges.
• Send promotional communications only where you have provided the consent required by applicable Canadian law.
• Respond to your inquiries and offer customer support.
• Enforce our terms, conditions, and policies for business purposes, legal reasons, and contractual obligations.

3. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors and service providers who perform services for us and need the information for that work, such as hosting, authentication, database, security, email, analytics, error monitoring, and shipping providers.

These providers may process information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction. We require service providers to use the information only to perform the services they provide to us and to protect it appropriately.

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Your Privacy Rights (British Columbia PIPA)

Under the British Columbia Personal Information Protection Act, you have the right to request access to the personal information we hold about you and to ask that your personal information be corrected. You may also withdraw your consent for us to collect and use your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

To exercise these rights, please contact us using the information provided below.

If we do not resolve a privacy concern to your satisfaction, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

6. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your rights regarding your personal information, you may contact our Privacy Officer at:

Polished Stucco
Email: houseofplaster.ca@gmail.com
Phone: +1 778-318-9409
55A Fawcett Road
Coquitlam, BC V3K 6V2, Canada